Refund policy

At Volturi Custom Cue Cases, each cue case is handcrafted according to customer specifications.

RETURNS & REFUNDS

Due to the custom nature of our products, we cannot facilitate returns or refunds. All sales are final.

CUSTOM PRODUCTS

Custom, personalized, commissioned, and made-to-order products are non-refundable and non-returnable.

Due to the handcrafted nature of our products, minor variations in leather grain, carving depth, stitching, texture, and color tone are considered part of the artisanal process and are not considered defects.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at volturicases@icloud.com.

Please include:

• your order number;
• photographs of the issue;
• a brief description of the problem.

CANCELLATIONS

Orders may only be cancelled before production has started.

CONTACT

Volturi Custom Cue Cases
volturicases@icloud.com